Two things in particular I liked about NPS:

1) Operationally I loved the simplicity of it. Entrepreneurs are notoriously busy and resistant to “administrivia”. With NPS I could put up a one-click survey that will literally take take them a couple seconds to complete and I get a fairly meaningful number.

2) Paired with the simplicity, I also liked that the score really drove you hard to excellence. If you’re just doing an average job, I could really see getting an awful score. Once you adopt this, it feels like it would really drive you to constant improvement in delivery excellence.

I wouldn’t see an opportunity with us. IF we would adopt NPS, it would probably be a once or twice a year thing for simple customer satisfaction tracking.

On the 1 page strategic plan – I hope to get it out this month. It’s not as simple as just posting it as there are some credits to give and background to write. Hopefully it will be worth the wait.

And what was it about the Net Promoter Score that enchanted you so much? We provide measurement tools for organisations that want to monitor NPS with CustomerGauge – are there opportunities for us? At what price point?

Many thanks
Adam