3 Customer Satisfaction models
I’m always amazed by the number of companies that don’t do customer satisfaction surveys. And yes, I consider independent consultants “companies”. There is only upside to satisfaction surveys and very little downside, in my opinion. Among a myriad of benefits, post-project customer satisfaction surveys: Are a source for great testimonial quotes. Put these on your [...]
Do you annoy your customers?
I love that sign you see every once in a while in a diner or dry-cleaners: “If you loved our service tell your friends, if not tell us.” That’s a great sentiment and was probably hung on the wall to send the message that management is truly interested in quality service and being responsive to [...]
