Building your brand through Customer Service
There’s been something rattling around in my head for quite a while now. Not quite a full-fledged thesis, but definitely more than a idea. It’s equal parts opportunity, growth and commitment, and it all hinges upon a not so simple question. What the hell happened to Customer Service? I trust I don’t need to make [...]
Turning Buzzwords into Reality
As I reported on previously, last week I had the opportunity to moderate a panel entitled “Using Web 2.0 to Drive Top-Line Growth.” The panel did a great job, with several important themes coming out of the panel discussion and the networking afterwards. We distribute feedback forms at every meeting and while the feedback was [...]
A recruiting “gift” for future leaders – any ideas?
In commenting on my last post, Lauren asks: As for your comment on having difficulty finding things on Leadership, I am having the same problem. I am looking for a book we can use in out recruiting efforts as we go to colleges. Something that would set us apart, appeal to the students and be [...]
