3 Customer Satisfaction models
I’m always amazed by the number of companies that don’t do customer satisfaction surveys. And yes, I consider independent consultants “companies”. There is only upside to satisfaction surveys and very little downside, in my opinion. Among a myriad of benefits, post-project customer satisfaction surveys:
Are a source for great testimonial quotes. Put these on your website, [...]
Building your brand through Customer Service
There’s been something rattling around in my head for quite a while now. Not quite a full-fledged thesis, but definitely more than a idea. It’s equal parts opportunity, growth and commitment, and it all hinges upon a not so simple question.
What the hell happened to Customer Service?
I trust I don’t need to make my point [...]
The DCO Reader – 2009.5
The web is a vast repository of opinions, commentary, distractions, and occasionally, wisdom. The DCO Reader is an occasional feature highlighting and discussing some of the articles I’ve recently found that have inspired or challenged me. While the majority of articles I will discuss here align with the core topics of Entrepreneurship, Personal Excellence and [...]
The DCO Reader – 2009.4
The web is a vast repository of opinions, commentary, distractions, and occasionally, wisdom. The DCO Reader is an occasional feature highlighting and discussing some of the articles I’ve recently found that have inspired or challenged me. While the majority of articles I will discuss here align with the core topics of Entrepreneurship, Personal Excellence and [...]
Survive the recession one customer at a time
I used to work for a large, multi-national consulting firm. I was with them for twelve years, the last three spent in business development and sales. One of the “tricks” for developing customer and prospect relationships, was to send a handwritten note after first meetings and important milestones. My employer had no problem ordering nice, [...]
“Ignite” Your Company Promotion
I just signed up to present at a local event called Ignite Cleveland. It’s an unusual format; the first of it’s kind I’ve been exposed to. I know some of you out there are involved in promotion, so you might find this interesting.
Here’s how the event runs, straight from the website:
We’re looking for passionate speakers [...]
DCO Weekend Reader – 1/2/09
The web is a vast repository of opinions, commentary and occasionally, wisdom. Here’s a selection of the best articles I read over the past week.
If you would like to recommend an article, blog or book, please leave a comment with your suggestion. Weekend Reader is a regular feature here at DCO, and you can read [...]
DCO Weekend Reader – 12/12/08
The web is a vast repository of opinions, commentary and occasionally, wisdom. Here’s a selection of the best articles I read over the past week.
If you would like to recommend an article, blog or book, please leave a comment with your suggestion. Weekend Reader is a regular feature here at DCO, and you can read [...]
Turning Buzzwords into Reality
As I reported on previously, last week I had the opportunity to moderate a panel entitled “Using Web 2.0 to Drive Top-Line Growth.” The panel did a great job, with several important themes coming out of the panel discussion and the networking afterwards.
We distribute feedback forms at every meeting and while the feedback was overwhelmingly [...]
Web 2.0 meets Web 1.0
I moderated a fantastic panel last night for the local SIM Chapter I’m a member of. As a Board member in charge of Programming, I’m always very nervous come meeting night. After four years of scheduling presenters, the one lesson I’ve learned is no amount of planning is sufficient to even guess how the program [...]
