Positive Leadership
Plenty of lessons in here for all of us…
Following is a “farewell” op-ed letter from Evan Bayh, courtesy of the New York Times. Now before any of you cry foul, accuse me of political leftism, or rightism, or being too centric, please read the letter below in the context of two of this blog’s goals: positive leadership and personal excellence. The lengthy discourses [...]
So what?
At one point in my career I worked for the U.S. division of a large, international consulting firm. I held a variety of positions, the last being account executive. This company wasn’t as rigid as some I’ve seen with enforcement of “officially sanctioned” sales presentations, but toward the end of my time there, they became [...]
3 Customer Satisfaction models
I’m always amazed by the number of companies that don’t do customer satisfaction surveys. And yes, I consider independent consultants “companies”. There is only upside to satisfaction surveys and very little downside, in my opinion. Among a myriad of benefits, post-project customer satisfaction surveys: Are a source for great testimonial quotes. Put these on your [...]
Submit your Leadership qualities
I’m putting together a post on qualities of Leadership you don’t often find in the popular literature. Nothing against those books – there are some fantastic authors out there writing on the topic of Leadership and the qualities that leaders possess. Along the way however, as I watch the leaders I respect and admire, I’ve [...]
If we did it for them…
There are many ways to learn, and part of the path to personal and professional excellence is not only making the commitment and focusing on self-development, but also discovering and creating learning opportunities. While we can create many of our learning opportunities on our own, I also believe that learning opportunities perfectly suited for where [...]
low tech
DCO reader and friend Lauren, recently sent me a Harvard Business Publishing’s Management “tip of the day” she found interesting. The teaser title in the E-mail was The Simple Way to Capture Big Ideas. Clicking through, the actual article’s heading was The Next Big Idea in Management. There must have been something pretty special in [...]
Missing leadership qualities
I’ve been musing on Leadership lately, specifically Positive Leadership, and I’ve come up with my personal short-list of leadership qualities I find in short supply these days. Honesty Whether it’s employee appraisals or what happened to the stock price, honesty seems to be missing from many of our leaders these days. And I’m not talking [...]
Building your brand through Customer Service
There’s been something rattling around in my head for quite a while now. Not quite a full-fledged thesis, but definitely more than a idea. It’s equal parts opportunity, growth and commitment, and it all hinges upon a not so simple question. What the hell happened to Customer Service? I trust I don’t need to make [...]
Thinking through commitment
I’m on the Board of the regional chapter of an international non-profit group. The group is SIM (Society for Information Management), a networking and thought leadership organization for technology leaders. This is the time of year where we start putting together the ballot for next year’s officers. As part of that process our Board President [...]
Shameless self-promotion
As in, I’m about to shamelessly self-promote myself. Well, not actually myself so much as my blog. A few posts back, I wrote about a new feature I had added to the blog, the “Great Posts from Around the Web” widget. Using free ranking services available from Postrank, I built an automatically updating list of [...]
