Positive Leadership
Start a (positive) movement
Those of you that know me, know that I do a fair bit of running; trail running to be specific. I’m blessed to live in an area of the country where within a 5-15 minute drive, I can be on virtually limitless, forest canopied singletrack trail. While I prefer more primitive, and therefore more remote [...]
A Simple Trick for Strengthening Customer Relationships
Continuing the Customer Satisfaction theme of late, DCO reader Lauren sent me an article related to my recent post asking if your Customer Satisfaction questions have meaning. Thanks Lauren! As I read it, the article set out two important points: A relationship that has had a problem, and the problem was handled well, is a [...]
Do your Customer Satisfaction questions have meaning?
I stopped at Lowes tonight on my way home to pick up some deck cleaner. I was standing in line behind a guy buying a length of copper pipe. When it was his turn, the first thing the cashier asked him was the obligatory “Did you find everything you were looking for today?”. The guy [...]
Plenty of lessons in here for all of us…
Following is a “farewell” op-ed letter from Evan Bayh, courtesy of the New York Times. Now before any of you cry foul, accuse me of political leftism, or rightism, or being too centric, please read the letter below in the context of two of this blog’s goals: positive leadership and personal excellence. The lengthy discourses [...]
So what?
At one point in my career I worked for the U.S. division of a large, international consulting firm. I held a variety of positions, the last being account executive. This company wasn’t as rigid as some I’ve seen with enforcement of “officially sanctioned” sales presentations, but toward the end of my time there, they became [...]
3 Customer Satisfaction Survey models
I’m always amazed by the number of companies that don’t do customer satisfaction surveys. And yes, I consider independent consultants “companies”. There is only upside to satisfaction surveys and very little downside, in my opinion. Among a myriad of benefits, post-project customer satisfaction surveys: Are a source for great testimonial quotes. Put these on your [...]
Submit your Leadership qualities
I’m putting together a post on qualities of Leadership you don’t often find in the popular literature. Nothing against those books – there are some fantastic authors out there writing on the topic of Leadership and the qualities that leaders possess. Along the way however, as I watch the leaders I respect and admire, I’ve [...]
If we did it for them…
There are many ways to learn, and part of the path to personal and professional excellence is not only making the commitment and focusing on self-development, but also discovering and creating learning opportunities. While we can create many of our learning opportunities on our own, I also believe that learning opportunities perfectly suited for where [...]
low tech
DCO reader and friend Lauren, recently sent me a Harvard Business Publishing’s Management “tip of the day” she found interesting. The teaser title in the E-mail was The Simple Way to Capture Big Ideas. Clicking through, the actual article’s heading was The Next Big Idea in Management. There must have been something pretty special in [...]
Missing leadership qualities
I’ve been musing on Leadership lately, specifically Positive Leadership, and I’ve come up with my personal short-list of leadership qualities I find in short supply these days. Honesty Whether it’s employee appraisals or what happened to the stock price, honesty seems to be missing from many of our leaders these days. And I’m not talking [...]
