Author Archive
Rethinking / Refocusing
I read a couple blog posts over the last few weeks that have me thinking. The first was written by a pretty successful blogger who writes on the topic of professional blogging. His point was not to look at the “A List” bloggers for inspiration or ideas on how to make money on your blog. [...]
10 Questions With… Rich Fialkoff of Chide.it
I’ve written a couple times before about a one question survey, even investigated different customer surveying models. Obviously, I’m a self-admitted fan of customer surveys. There are also different kinds of surveys for different audiences. On this blog I’ve mostly talked about surveys that fall in the “customer satisfaction” heading, but your customers are only [...]
How to be Lucky in Business
Chris Brogan answers whether he’s been “lucky” in business. I love his challenge at the end of the video for all us to examine how we spend our time and whether we are getting what we want out of the business side of our lives. If you’re not – how about that old cliche I [...]
How to be successful AND stay married
I’m a huge fan of Inc. Magazine. I love two things about it. First, it just works – the magazine is laid out intelligently, offers great content and just looks good. More importantly, and the real reason I’m such a fan, is the real-world context that permeates almost all of the articles, whether written by [...]
Just in Time – Destressing the holidays
One of the “rules” I always read relevant to professional blogging is to subscribe to lots of blogs that stretch you in different directions, or you just find interesting. I follow that rule, and one of the blogs I follow is called Simple Mom. Her blog’s tagline (I assume “her”, but these days who knows) [...]
3 Customer Satisfaction models
I’m always amazed by the number of companies that don’t do customer satisfaction surveys. And yes, I consider independent consultants “companies”. There is only upside to satisfaction surveys and very little downside, in my opinion. Among a myriad of benefits, post-project customer satisfaction surveys: Are a source for great testimonial quotes. Put these on your [...]
10 Question With… OPT Solutions
I’ve known Laura Pettit Rusick for quite a few years now. I was originally introduced to her through the regional IT Leadership group I sit on the Board of. Eventually Laura was also recruited to the Board and she and I ended up co-chairing the Programs position. If any of you have ever been responsible [...]
Amen, brother!
Seen on a sign outside a church on the way to work this morning: We believe in the separation of church and hate”
Submit your Leadership qualities
I’m putting together a post on qualities of Leadership you don’t often find in the popular literature. Nothing against those books – there are some fantastic authors out there writing on the topic of Leadership and the qualities that leaders possess. Along the way however, as I watch the leaders I respect and admire, I’ve [...]
Progress
Finally had the first brainstorming meeting on the smartphone application I surveyed you all on a while back. It was a really good session. Not only did the company I’m working with say that my original design could be fairly easily programmed, we came up with an entire new “other half” to the application that [...]
